HEAT MATRIX PRODUCT WARRANTY POLICY
This limited warranty contains important information about your rights and obligations, as well as limitations and exclusions that may apply to you as part of the terms and conditions of sale in effect at the time you purchase a Heat Matrix product.
YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by country or jurisdiction. For example, these rights may include your rights under the EC (Certain Aspects of Sale of Consumer Goods and Associated Guarantees) Regulations 2003 and other enactments governing the sale of goods.
The disclaimers, exclusions, and limitations of liability under this Limited Warranty will not apply to you to the extent prohibited by applicable law, as some jurisdictions do not allow limitations on how long an implied warranty lasts or specific exclusions. If you are unsure as to your full legal rights, you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service. This Limited Warranty is in addition to your legal rights in relation to the Products.
This Limited Warranty only applies to Products purchased and used in the United Kingdom (UK).
1. Our Promise
Heat Matrix Ltd (‘Heat Matrix, ‘we’, ‘us’ or ‘our’) warrants to the owner of the product that any product from us (Product) will be free from defects in materials and workmanship for a period specifically stated in the warranty schedule table below, which varies based on the exact product purchased, from the date of the original retail purchase (Warranty Period). This is referred to below as the Limited Warranty.
Exclusions to this Warranty Period are covered in Paragraph 11: Extended Warranties.
2. Conformity
If the Product fails to conform to the Limited Warranty during the Warranty Period, Heat Matrix shall, at its sole discretion, either:
a. repair or replace any defective Product (or part thereof); or
b. where the retail price of the product is less than or equal to seventy-five pounds (GBP), accepts the return of the Product and refund the money actually paid by the original purchaser for the Product; or
c. where the retail price of the product is greater than seventy-five pounds (GBP), accepts the return of the Product and issues a voucher/credit note to the value of the product price paid by the original purchaser of the Product.
Repair or replacement may be made with a new or refurbished product or parts at our sole discretion, to the extent this is permitted by local laws in your jurisdiction. If the Product or a component incorporated within it is no longer available, we may replace the Product with a similar product of similar function at our sole discretion.
3. Sole and Exclusive Remedy
Paragraph 2 above sets out your sole and exclusive remedy for breach of this Limited Warranty.3
4. Remaining Warranty after Repair/Replacement
Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of sixty days from the date of delivery or the remaining Warranty Period, so long as you have not reached the maximum number of claims.
5. Transferability
This Limited Warranty is non-transferrable from the original purchaser at the original invoice address to subsequent owners and/or a different address, and the Warranty Period will end at the time of transfer of any Product, where permitted by law.
6. Returns
If you are the original purchaser of the Product and you are not satisfied with this Product for any reason, you may return it at your cost in its original condition and in its original packaging within thirty (30) days of the original purchase and receive a full refund.
7. Eligibility
Before being able to claim under this Limited Warranty, the owner of the Product must (a) register the warranty including product and personal details to us via our website or email within 21 days of the original order date (b) notify us of the intention to claim via our website or email during the Warranty Period and providing a description of the alleged failure, and (c) comply with our return shipping instructions. Please note that we will have no warranty obligations with respect to a returned Product if we determine, in our reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined in Paragraph 9, Exclusions).
In the instance that the Product is deemed by us, at our sole reasonable discretion, to be an Ineligible Product and the original owner either (a) fails to arrange or pay for return shipping within 30 days from notification of ineligibility or (b) notifies us in writing that they do not wish to receive the Product back, then the Product becomes the property of Heat Matrix Ltd to do so with as we wish.
8. Shipping Costs
Heat Matrix shall bear all costs of standard rate shipping any Product back to us which fails to conform to the Limited Warranty during the Warranty Period, as well as the shipping cost of the repaired or replacement unit back to the claimant at the original purchase address only, except with respect to any Ineligible Product, for which the owner will bear all shipping costs.
9. Exclusions
a. This warranty does not cover the following (collectively Ineligible Products): Products marked as “sample” or sold “AS IS”; or Products that have been subject to: (a) modifications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with any applicable user guide, installation or other instructions provided by us; (c) abuse or misuse of the Product; (d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) Acts of God, including lightning, flood, tornado, earthquake, or hurricane; (f) removal of any serial number stickers, warranty labels, or any other warranty related identification or label from the product, instruction manual, warranty card, or packaging.
b. This warranty does not cover consumable parts, including batteries, unless damage is due to defects in materials or workmanship of the Product, or software (even if packaged or sold with the product). We recommend that you use only approved or recommended (by us) service providers for maintenance or repair. Unauthorised use of the Product or software can impair the Product’s performance and will automatically invalidate this Limited Warranty.
10. Disclaimer & Limitations
a. Except as stated above in this Limited Warranty, and to the maximum extent permitted by applicable law, Heat Matrix hereby disclaims all express, implied, and statutory warranties and conditions with respect to any Product, including the implied warranties of merchantability, and fitness for a particular purpose. To the maximum extent permitted by applicable law, we also limit the duration of any implied warranties or conditions to the duration of this Limited Warranty as set out in the warranty schedule table below.
b. In addition to the above warranty disclaimers, in no event will we be liable for any indirect, consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profits, arising from, or relating to this Limited Warranty or our Products, and Heat Matrix’s total cumulative liability arising from or related to this Limited Warranty, or a Product will not exceed the amount actually paid for the Product by the original purchaser.
c. The maximum number of claims under a standard Limited Warranty is 1 claim for repair or replace, excludes extended warranties; see Paragraph 11.
11. Extended Warranties
Extended Warranties are governed exactly by the Limited Warranty Policy set out above and do not extend any of our obligations to you or your rights and exclusions regarding claims made under the Limited Warranty, apart from:
a. The Extended Warranty grants the owner of the product 1 additional claim (total of 2 claims including the standard warranty claim limit) per Warranty Period.
b. a longer Warranty Period to submit a claim, based on the level of cover purchased.
Extended Warranties are available at an additional cost at the time of purchase or within 14 days of the order date. Extended Warranties must be registered within 21 days of the purchase date via the website to be eligible for claim(s). Extended Warranties are available for 1, 2, 3, or 4 years, up to a maximum total of 5 years for any Product, as per eligibility; see Warranty Schedule Table below. The cost may vary depending on the Product in question. See the Warranty Schedule Table below for products which are eligible for an Extended Warranty.
12. Contact
Please direct any questions about this Limited Warranty to Heat Matrix Ltd at: warranty@heatmatrix.co.uk
Warranty Policy Schedule Table
Product Code |
Standard Warranty Period |
Eligibility for an Extended Warranty |
Additional Info |
HMPH21T&P |
2 YEARS |
✓ |
|
HMPH22ERP |
2 YEARS |
✓ |
|
HMPH23NC |
3 YEARS |
|
|
HMPH24LO |
3 YEARS |
|
|
HMPH46ERP |
2 YEARS |
✓ |
|
HMPH47ERP |
2 YEARS |
✓ |
|
HMPH48FERP |
2 YEARS |
|
|
HMPH49SKERP |
2 YEARS |
|
|
HM50ISTATERP |
2 YEARS |
|
|
HMPH51LST |
2 YEARS |
|
|
HMIR69ALU |
10 YEARS |
|
|
HMIR70SIRIUS |
10 YEARS |
|
|
HM73HYBRIDERP |
2 YEARS |
|
|
HM74CERAMIC |
2 YEARS |
|
|
HM26RF5/16 |
2 YEARS |
✓ |
|
HM28HUB10 |
1 YEAR |
✓ |
|
HM27WMI5/16 |
2 YEARS |
✓ |
|
HM31TRVI |
1 YEARS |
✓ |
|
HM33WI |
3 YEARS |
✓ |
|
HM43TOUCHS |
2 YEARS |
✓ |
|
HM63FST7 |
2 YEARS |
✓ |
|
HM64FSTWIFI |
2 YEARS |
✓ |
|
HM65BOOST |
2 YEARS |
✓ |
|
HM66BASIC |
2 YEARS |
✓ |
|
HM67PRO |
2 YEARS |
✓ |
|
HM68OLED |
2 YEARS |
✓ |
|
HMSNS71RUUVI |
2 YEARS |
✓ |
|
HM58IWH3/6 |
2 YEARS |
|
|
HM59SWH10/05 |
2 YEARS |
|
|
HM60IWH5/9 |
2 YEARS |
|
|
HM61IWH-DIAL |
2 YEARS |
|
|
HM62IWH-LCD |
2 YEARS |
|
|
HMMD |
10 YEARS |
|
|
HMMDIR |
10 YEARS |
|
|
HMMHH |
10 YEARS |
|
|
HMTR740P |
2 YEARS |
✓ |
ELEMENT ONLY |
HMTR1150P |
2 YEARS |
✓ |
ELEMENT ONLY |
HMTR1250P |
2 YEARS |
✓ |
ELEMENT ONLY |
HMTR1560P |
2 YEARS |
✓ |
ELEMENT ONLY |
HMTR1660P |
2 YEARS |
✓ |
ELEMENT ONLY |
HMTR850SS |
3 YEARS |
✓ |
ELEMENT ONLY |
HMTR72SST-RACK |
2 YEARS |
✓ |
ELEMENT ONLY |
HM52RBT01 |
2 YEARS |
✓ |
|
HM53RBT02 |
2 YEARS |
✓ |
|
HM55TRC04 |
2 YEARS |
✓ |
|
HM56IRPT05 |
2 YEARS |
✓ |
|
HM57TB06 |
2 YEARS |
✓ |
|